Albert Novikov – July 2, 2018 - 9:23am

Albert Novikov

I just have finished a mortgage refinance with CanWise and wanted to share my experience. I would like to say thank you to Robert De Benedictis who helped me with the process. I won't exaggerate if I say that Robert provided me with one of the best customer service experiences I ever had. Prompt, courteous, professional, Robert patiently guided me through all steps of the process. He responded to my inquiries so fast I started thinking he lives in the office. More importantly, and it's rare in the banking industry, I felt solid trust when I dealt with him. He patiently explained more complex parts of the deal. He was friendly and respectful. He never got frustrated or spoke down to me. And he found me the best deal possible! Thank you so much for having such a great employee! Kudos!