Very professional. Great customer service and CanWise was able to find a lender that beat the rate most other brokers offered. There was no pressure with CanWise. The exclusivity document was part of the package to sign when I agreed on the mortgage details (unlike other brokers which wanted me to sign an exclusivity document right away before we ever discussed available rates and options). All options were clearly explained and I was given honest advise. I would definitely recommend CanWise.